Thank you for shopping with us! We aim to provide fast, reliable, and affordable shipping to all our customers across Malta and beyond. Please read our shipping policy carefully before placing your order.

1. Shipping Locations

We currently ship to:

• All regions in Malta and Gozo
• International destinations 

2. Processing Time​

• Orders are processed Monday to Friday, excluding public holidays.
• Orders placed before 2:00 PM (CET) are typically processed the same day.
• Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day.
• Processing time: 1–2 business days​

3. Delivery Time & Rates Domestic (Malta & Gozo)​

We offer FREE standard shipping on all orders which take 1-5 days. For Same Day Delivery, a €5 charge will apply.

4. Delivery Partners

We work with trusted local couriers to ensure timely and secure delivery, including:

• MaltaPost
• eCabs Go
• Bolt Send
• Mc Courier​

5. Order Tracking

Once your order is shipped, you will receive a confirmation email. Do not hesitate to contact us for live tracking.

6. Delivery Issues

If your order hasn’t arrived within the estimated time frame, please contact us at info@livymalta.com, call our outlet or message any of our social media pages.

We are happy to help resolve any delivery delays or issues.​

7. Incorrect Shipping Information

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses. If you notice an error, contact us immediately at info@livymalta.com.

8. International Shipping 

We are happy to ship internationally with UPS, DHL or normal postage depending on the destination. Any queries related to international deliveries please contact us on info@livymalta.com. Further payments for shipping may be requested after confirmation of order.

9. Questions?

If you have any questions about shipping, feel free to reach out to our customer service team:

📧 info@livymalta.com

📞 +356 79992956
📱 Chat with us on Live Chat, Facebook or Instagram

We appreciate your support and look forward to serving you!
– Livy